Bowen Products Limited: Client Feedback

Customer Feedback Survey
As our valued client, your feedback is extremely important to us. Please help us in our effort to continually monitor and upgrade our handpiece repair, service and sales departments.

All completed surveys will be entered in a monthly draw to win lunch for two at Tim Hortons®!‡ Good luck, and thank you for taking time out of your busy day to complete our survey.


Section 1 GENERAL
N/A = Not Applicable N/I = Needs Improvement		YES	NO	N/A	N/I
a.	Did we answer the telephone promptly? (3 rings or less)
b.	Were all staff courteous when you called?
c.	Were our advertised items readily available when you placed your order?
d.	Did you find everything you needed in our catalogue? If 'No' please explain below.

Section 2 QUALITY
N/A = Not Applicable N/I = Needs Improvement		YES	NO	N/A	N/I
a.	Did we quickly understand, diagnose, and solve your repair telephone inquiry?
b.	Did the quality of your repair meet with your approval?
c.	Were you satisfied with our repair turnaround time?
d.	Did the quality of your catalogue order meet with your approval?
e.	Did you receive all that we promised to do? If 'No' please use additional comments below.

Section 3 DELIVERY
N/A = Not Applicable N/I = Needs Improvement		YES	NO	N/A	N/I
a.	During your repair pick-up request, did you find our staff helpful with your questions/concerns?
b.	At the time of pick-up/delivery, were our couriers polite and respectful of your office and environment?
c.	Was your repair or catalogue order in good condition when it arrived?

Section 4
COMMENTS

What can we do to further meet your handpiece repair/service/purchase needs?

For your latest repair/purchase, did you switch to Bowen from another company?
Yes No

What have you found that our competitors offer, that we do not? (i.e. services & products)

How did you hear about us?

Colleague Referral

Catalogue Bowen Bulletin Web Site

Other

Which dental publications do you read most often and why?

Would you be interested in receiving a monthly e-mail brochure containing specials, new products and contests supplied exclusively by our web database?
Yes No

Do you have a favorite Dental industry related website?
Yes No

If offered at Bowen, would you be interested in ordering online?
Yes No

If the above site were secure, would you consider credit card payment?
Yes No

Additional comments


Section 5 YOUR INFORMATION
Doctor’s Name
Bowen ID Number
Phone Number
E-mail Address

Dr. Jonathan H. Lang's office responds to a recent client survey with:
"No problems, no need for improvement."

Dr. R. O'Clarke's office responds to a recent client survey with:
"Great prices on your DCI stuff!"

Send us your feedback

Bowen Products is renowned for offering the best professional service. We are dedicated to providing exemplary customer service each and every time you deal with our experienced staff. We pride ourselves on offering prompt, quality service on all repairs each and every time. We’ll fix it right the first time, with the quickest same-day service going, and are only a toll-free call away for expert advice and assistance.

Let us know how we're doing